Reporting problems

 

 

Contacting Technical Support

If you find a problem with the BenchBot Robot, contact Agilent Automation Solutions Technical Support. For contact information, go to https://www.agilent.com/en/contact-us/page.

Reporting hardware problems

When contacting Agilent Technologies, make sure you have the serial number of the device ready.

Figure. BenchBot Robot serial number label location

 

 

Reporting software problems

When you contact Automation Solutions Technical Support, make sure you provide the following:

•	Short description of the problem

•	Relevant software version number (for example, automation control software, diagnostics software, and firmware)

•	Error message text (or screen capture of the error message dialog box)

•	Relevant files, such as log files

Reporting user guide problems

If you find a problem with this user guide or have suggestions for improvement, send your comments in an email to documentation.automation@agilent.com.

 

 

Related information

 

For information about...	See...
Hardware problems	Troubleshooting hardware problems
Software error messages	Troubleshooting error messages
Recovering from emergency stops	Recovering from an emergency stop
Recovering from initialization errors	Resolving robot initialization errors
Recovering from servo errors	Recovering from servo errors
Safety	BenchBot Robot Safety and Installation Guide