Reporting problems

 

 

Contacting technical support

If you find a problem with the Microplate Labeler, contact Agilent Automation Solutions Technical Support. For contact information, go to https://www.agilent.com/en-us/contact-us/page.

Note: You can also send a software bug report from within the VWorks software.

Reporting hardware problems

When contacting Agilent , make sure you have the serial number of the device or workstation ready.

Reporting software problems

When you contact Agilent Automation Solutions Technical Support, make sure you provide the following:

•	Short description of the problem

•	Software version number

•	Error message text (or screen capture of the error message dialog box)

•	Screen capture of the About VWorks software dialog box

•	Relevant software files

To find the VWorks software version number:

In the VWorks software, select Help > About VWorks.

To find the Diagnostics software version number:

1	Open Diagnostics.

2	Read the version number on the title bar of the diagnostics window.

To send compressed protocol and associated files in VZP format:

In the VWorks software, select File > Export to export and compress the following files:

•	Protocol file

•	Device file (includes the device profile and teachpoint file)

•	Labware definitions

•	Liquid classes

•	Pipette techniques

•	Hit-picking files

•	Plate map files

•	Barcode files

•	Error library

•

Log files

•	Form file (*.VWForm)

Reporting user guide problems

If you find a problem with this user guide or have suggestions for improvement, send your comments using one of the following methods:

•	Click the feedback button () in the online help.

•	Send an email to documentation.automation@agilent.com.

 

 

Related topics

 

For information about...	See...
Routine maintenance and troubleshooting	Routine maintenance
Hardware problems	Troubleshooting hardware problems
Software problems	Resolving error messages