Reporting problems

 

 

Contacting Agilent Automation Solutions Technical Support

If you find a problem with the VWorks software, contact Agilent Automation Solutions Technical Support. For contact information, go to https://www.agilent.com/en/contact-us/page.

Reporting hardware problems

When contacting Agilent Technologies, make sure you have the serial number of the device ready. See the device user guide for the location of the label.

Reporting software problems

When you contact Agilent Automation Solutions Technical Support, make sure you provide the following:

•	Short description of the problem

•	Relevant software version number (for example, automation control software, diagnostics software,and firmware)

•	Error message text (or screen capture of the error message dialog box)

•	Relevant files, such as log files

Reporting user guide problems

If you find a problem with this user guide or have suggestions for improvement, send your comments in an email to documentation.automation@agilent.com.

 

Related information

 

For information about...	See...
Exporting a protocol and associated files	Exporting and importing protocols and associated components
VWorks software components: protocol, device file, and so on	Relationship of VWorks components
Viewing logs	Viewing logs