Reporting problems
Contacting Technical Support
If you find a problem with the
Labware MiniHub, contact
Agilent Automation Solutions Technical Support. For contact information, go to https://www.agilent.com/en/contact-us/page.
Reporting hardware problems
When contacting Agilent Technologies, make sure you have the serial number of the device ready. You can locate the serial number on the base.
Reporting software problems
When you contact Automation Solutions Technical Support, make sure you provide the following:
• Short description of the problem
• Relevant software version number (for example, automation control software, diagnostics software, ActiveX control software, and firmware)
• Error message text (or screen capture of the error message dialog box)
• Relevant files, such as log files
Reporting user guide problems
If you find a problem with this user guide or have suggestions for improvement, send your comments in an email to
documentation.automation@agilent.com.
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