Troubleshooting hardware-related error messages

About this topic

This topic describes the most common error messages that might be encountered with the Bravo Platform and provides some possible solutions.

Troubleshooting table

 

Error message/problem	Cause	Recommended actions
The Verify that it is safe to home the W-axis message appears during initialization.	The Prompt user to home W‑axis on first initialization option is selected in the profile.	If you are certain that no liquid is in the pipette tips, click Retry to continue homing the w‑axis For a description of the profile options, see Miscellaneous area.
The There appears to be a plate present error message appears during initialization.	The Ignore plate sensor during pick and place option is not selected in the profile.	If the gripper is not gripping labware, click Ignore and Continue to continue the homing process.
Error message related to communication problems or failure.	Communications are interrupted.	• Turn off the Bravo Platform off, and then turn it back on. • Initialize the Bravo Platform.
The Bravo Platform does not appear in the Discovered BioNet Devices dialog box. (Diagnostics > Profiles > Find available device).	Bravo Platform is not communicating with VWorks software.	To re-establish communication: 1 Click Refresh in the Discovered BioNet Devices dialog box. 2 Turn off the Bravo Platform, and then turn it back on. 3 Click Refresh again. If the problem persists, try one or more of the following. • Check the Ethernet cables between the Bravo Platform and computer (and to and from hub if applicable). • On the computer (and the hub, if applicable), check that the link light next to the Ethernet cable is on and green. • In the Discovered BioNet Devices dialog box, check that the Select the Ethernet adapter... list is set appropriately. • Make sure the Ethernet firewall is turned off. If the problem persists, contact Agilent Technical Support.
Motor power fault error.	Problems with the Bravo servo motors	To clear the fault: 1 Turn off and then turn on the power switch. 2 Initialize the device. If the problem persists, contact Agilent Technical Support.

Related information

 

For information about...	See...
Discovered BioNet Devices dialog box	Creating and managing profiles
Turning on or off the Bravo	Starting up and shutting down
Preparing the Bravo for a run	Workflow for preparing a protocol run
Hardware components	Hardware overview
Connecting Ethernet cables	G5562A, G5563A Bravo Platform Safety and Installation Guide