Error message/problem | Cause | Recommended actions |
|---|---|---|
The Verify that it is safe to home the W-axis message appears during initialization. | The Prompt user to home W‑axis on first initialization option is selected in the profile. | If you are certain that no liquid is in the pipette tips, click Retry to continue homing the w‑axis For a description of the profile options, see Miscellaneous area. |
The There appears to be a plate present error message appears during initialization. | The Ignore plate sensor during pick and place option is not selected in the profile. | If the gripper is not gripping labware, click Ignore and Continue to continue the homing process. |
Error message related to communication problems or failure. | Communications are interrupted. | • Turn off the Bravo Platform off, and then turn it back on. • Initialize the Bravo Platform. |
The Bravo Platform does not appear in the Discovered BioNet Devices dialog box. (Diagnostics > Profiles > Find available device). | Bravo Platform is not communicating with VWorks software. | To re-establish communication: 1 Click Refresh in the Discovered BioNet Devices dialog box. 2 Turn off the Bravo Platform, and then turn it back on. 3 Click Refresh again. If the problem persists, try one or more of the following. • Check the Ethernet cables between the Bravo Platform and computer (and to and from hub if applicable). • On the computer (and the hub, if applicable), check that the link light next to the Ethernet cable is on and green. • In the Discovered BioNet Devices dialog box, check that the Select the Ethernet adapter... list is set appropriately. • Make sure the Ethernet firewall is turned off. If the problem persists, contact Agilent Technical Support. |
Motor power fault error. | Problems with the Bravo servo motors | To clear the fault: 1 Turn off and then turn on the power switch. 2 Initialize the device. If the problem persists, contact Agilent Technical Support. |
For information about... | See... |
|---|---|
Discovered BioNet Devices dialog box | |
Turning on or off the Bravo | |
Preparing the Bravo for a run | |
Hardware components | |
Connecting Ethernet cables | G5562A, G5563A Bravo Platform Safety and Installation Guide |