Error message | Possible cause | Solution |
|---|---|---|
Air pressure is out of range. | The air pressure is too high or too low. | In Microplate Labeler Diagnostics, check the air pressure reading on the I/O Functions tab. |
An unknown error occurred when reading the air pressure before stage motion. | The air pressure is too high or too low. | In Microplate Labeler Diagnostics, check the air pressure reading on the I/O Functions tab. |
Error message | Possible cause | Solution |
|---|---|---|
An error occurred when picking the label. | Dirty vacuum pads or worn vacuum pads. | Clean and inspect the vacuum pads. Replace worn vacuum pads. |
The wrong type of media is installed, or the media is installed incorrectly. | Make sure that you are using the ribbon and labels provided in the Microplate Labeler Media Kit. See Loading labels and ribbon for installation instructions. | |
An error occurred when extending the head. | The air pressure is too high or too low. | In Microplate Labeler Diagnostics, check the air pressure reading on the I/O Functions tab. |
An error occurred when applying the label. | The plate stage does not contain a microplate. | Ensure that a microplate is on the plate stage and try again. |
Error message | Possible cause | Solution |
|---|---|---|
A serial error occurred. | The communications cable is not connected properly, or the wrong cable is being used. | Verify that the computer was connected correctly to the serial port on the Microplate Labeler connection panel (at the back of the applicator). |
The wrong COM port on the computer is specified in the profile. | Verify that the selected profile specifies the correct COM port on the computer. To verify the COM port in the profile: 1 In Microplate Labeler Diagnostics, click the Profiles tab. 2 Select the profile, and verify the selected COM port is correct for your connection. See Creating a profile. | |
An unknown error has occurred. | An unknown error has occurred. | At the Microplate Labeler connection panel (on the back of the applicator), press the power switch to the off (o) position, wait a full 5 seconds, and then press the power switch to the on (|) position. |
Error message | Possible cause | Solution |
|---|---|---|
An error occurred when adjusting the printer format. | The label format contains errors. | Open Microplate Labeler Diagnostics and check label format. |
An error occurred when form feeding the printer. | The wrong type of media is installed, or the media is installed incorrectly. | Make sure that you are using the ribbon and labels provided in the Microplate Labeler Media Kit. See Loading labels and ribbon for installation instructions. |
Either the printer command was malformed or the barcode size settings are too large. | The label format contains errors. | |
Empty input, please try again. | The label format name is missing. | Enter the label format name. |
The printer is not ready. | The printer was not initialized properly or the power was cycled too quickly. | At the Microplate Labeler connection panel (on the back of the applicator), press the power switch to the off (o) position, wait a full 5 seconds, and then press the power switch to the on (|) position. |
The display on the front of the printer indicates a state other than Ready. | Return the printer to the Ready state. For the cab SQUIX printer, see Using the cab SQUIX printer touchscreen. For the cab A2+ printer, see Using the cab A2+ printer display and navigator pad. | |
The printer power switch is in the off (o) position. | Ensure that the power switch on the back of the printer remains in the on (|) position at all times. |
For information about... | See... |
|---|---|
Routine maintenance | |
Troubleshooting the hardware | |
Reporting problems |